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You're new here! Welcome, please feel free to browse our store.
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Terms And Conditions Of UseThese are our terms and conditions. Please read them with care. DELIVERY CHARGES All orders placed are delivered free of charge to addresses in mainland UK. PRICING We accept payment by cheque in STERLING ONLY drawn on a UK bank and most major Credit & Debit Cards Minimum order is £5.00 PAYMENT OPTIONS: We accept most major credit/debit cards including Visa, Mastercard, Delta, Switch, Solo and American Express. Transactions are processed securely online through PayPal. Please note that NoChex is an e-money service and some card providers treat these payments as cash advances. We never surcharge your card for these tranactions. All card payments are processed immediately your order is placed. We also accept cheques/postal orders made out in British Sterling and drawn on UK banks or the Post Office. Cheques must be made payable to Mrs M Wylde Please note that we are unable to process credit/debit card payments over the telephone. DELIVERY We endeavor to despatch all orders within 14 days. If there is a delay on your order which will result in despatch after 14 days, then we will contact you to explain why your order will be delayed and give you a new despatch date. If the delay is unacceptable to you then you have the right to cancel the order with a full refund. RETURNS (UK only) If for any reason you are not satisfied with your purchase, please return it to us in its original condition within 30 days and we will refund you in full the cost of the goods, less the actual incurred cost of postage originally. If the wrong goods are supplied due to our error or the goods are faulty, we will refund you in full, including the returned postage paid. This does not affect your statutory rights as a consumer. To make a return please supply us with your name & address and also the reason for the return IN ADVANCE OF RETURNING THE ITEM(S). Please return to: Village Crafts, 120 Banks Lane, Riddlesden, Keighley, West Yorkshire BD20 5PQ United Kingdom. To return items from overseas please contact us first to make arrangements. We cannot be held responsible for items returned and lost in transit. Please obtain either a certificate of posting from your Post Office or use a recorded delivery service CANCELLATION OF ORDER You can cancel your order from the date of the contract and up to 7 working days, starting from the day after you receive the goods. Upon cancellation we will return your money within 30 days of the cancellation, less the original postal costs incurred. You must bear all costs of returning the goods to us. Please return the goods to:- CREDIT CARD SECURITY All Credit Card and Debit Card transactions are conducted securely by PayPal. We keep no record of your card details DATA PROTECTION & PRIVACY STATEMENT All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. We collect information specifically relating to your order only at the time of ordering or registering as a new customer. This information is collected by the use of cookies, therefore cookies must be enabled on your browser to enable the ordering process to function correctly. Cookies are used for the information of Village Crafts only and only for order processing purposes. We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this. All personal information is collected lawfully and in accordance with the Data Protection Act 1998. You may elect to join our mailing list and we will send you regular newsletters and details of special offers. You can withdraw from our mailing list at any time. For any matters relating to our privacy policy please contact Mel Wylde (contact details below) or email sales @ villagecrafts.co. uk EXTERNAL WEBSITE LINKS This website also includes links to external websites, these sites are intended to be useful sources of information. We are not responsible for the content of these websites and we accept no liability for losses or damage caused by using this information. CUSTOMER SUPPORT Please contact as follows: Address: Village Crafts Business Owner: Mel Wylde Telephone:01535 610 874 |